Privacy Policy

1. Data controller

The personal data controller for this website is: pivotlyre.com (PE).

• Address: 15-B Tarasa Shevchenka St, Kyiv, 01032, Ukraine
• Email: contact@pivotlyre.com
• Phone: +380 687 604 0043
• Registration (EDRPOU): 40747906
• Legal representative: Michael Fischer, Managing Director

Mandatory business identification data is provided in accordance with the requirements of the Law of Ukraine "On Electronic Commerce" (No. 675-VIII).

2. What personal data we collect

When you contact us using the form on our website, we may process the following personal data you provide:

• contact details (e.g., name, email, phone)
• request content (information included in your message)

3. Purposes and legal basis

We process personal data for the following purposes:

• to handle and respond to your contact request
• to communicate with you about our services and/or next steps
• to ensure record-keeping needed to resolve inquiries

If you request assistance as a consumer, we provide truthful information about our services and provider upon request in the official language, in line with the Law of Ukraine "On Consumer Rights Protection" (No. 1023-XII).

Personal data processing is performed in accordance with the Law of Ukraine "On Protection of Personal Data" (No. 2297-VI), including requirements for lawful processing and protection of personal data.

For service communications, information may be provided in Ukrainian on request under the framework of the Law of Ukraine "On Ensuring the Functioning of the Ukrainian as the State Language" (Article 30 referenced by the State Language Protection Commissioner).

4. Storage period

We retain personal data for as long as necessary to fulfill the purposes described in this Policy, including responding to your inquiry and maintaining records relevant to resolving disputes. After that, data is deleted or anonymized in accordance with applicable requirements.

5. Security of personal data

We implement organizational and technical measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.

We also apply controls for identifiers and tracking consistent with obligations under the Law of Ukraine "On Protection of Personal Data" (No. 2297-VI).

6. Sharing and transfers

We do not sell your personal data. We may share personal data with service providers acting on our behalf (e.g., hosting or technical support) when necessary to operate the website and respond to requests. Such processors are required to protect personal data and use it only for the purposes we specify.

We ensure that information presented to users is not misleading and matches the identity of the provider and what is offered, in accordance with the Law of Ukraine "On Advertising".

7. Your rights

Under the Law of Ukraine "On Protection of Personal Data" (No. 2297-VI), you may have the right to:

• know about processing of your personal data
• access your personal data
• request correction or deletion of inaccurate or unlawfully processed data
• request restriction of processing in certain cases
• withdraw consent where processing is based on consent (if applicable)
• submit complaints to the competent supervisory authority and seek legal remedies

For exact scope and procedure, refer to the Law of Ukraine "On Protection of Personal Data" (No. 2297-VI) and any applicable regulations.

8. How to contact us

To exercise your rights or ask questions about personal data processing, contact us at:

• Email: contact@pivotlyre.com
• Phone: +380 687 604 0043
• Address: 15-B Tarasa Shevchenka St, Kyiv, 01032, Ukraine